Service & Appointment Policy

After you submit an enquiry, we contact you to confirm a technician visit slot. Arrival windows are communicated at the time of confirmation.

If you need to reschedule or cancel a confirmed visit, please let us know as early as possible by calling or WhatsApp so we can adjust the schedule.

Please ensure the technician has safe access to the appliance at the scheduled time. If a suspected gas leak or electrical hazard is present, follow the safety guidance on the relevant service page before the visit.

If a required part is not immediately available, we will inform you of the expected timeline. We reserve the right to decline a repair if, on inspection, the appliance is assessed as unsafe to repair.

Payment is collected after the service is completed, using the method communicated to you at the time of booking confirmation.